Resolved -
All Support AI services have been restored.
Mar 10, 04:51 UTC
Update -
Issues with the bot in Zendesk have been resolved. Our team is still working to resolve the issue with Ask Mo. We will provide more updates when we have them.
Mar 9, 20:25 UTC
Identified -
The issue has been identified and a fix is underway.
Mar 9, 16:45 UTC
Investigating -
We are currently investigating an issue impacting our AI-powered support tools, including the in-Zendesk chatbot, in-app chatbot (Elite), and Ask Mo Support (Enterprise). Core Elite and Enterprise application functionality remains fully operational.
Mar 9, 14:23 UTC